Effective Date: 12 April, 2023

Welcome to Custom Gifting! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Who We Are

This website is operated by Custom Gifting, located at:
Vill. – Yora, Teh. – Joginder Nagar,
Distt. – Mandi, Himachal Pradesh – 175015, India.

If you have any questions or concerns, feel free to contact us at:
📧 hello@customgifting.in
📞 +91 8219460424

2. What Information We Collect

When you use our website, we may collect the following information:

  • Personal Info: Name, email address, phone number
  • Shipping/Billing Details: Addresses for order fulfillment
  • Payment Information: We do not store payment details. All transactions are securely processed via third-party providers (e.g., Razorpay, Stripe, etc.)
  • Account Data: If you create an account, we store your login details securely.
  • Usage Data & Cookies: Information about your device, browser, pages visited, and other analytics.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Communicate with you regarding orders or customer support
  • Send marketing and promotional emails (only if you’ve opted in)
  • Improve our website, products, and customer experience
  • Prevent fraud or misuse of our services

4. Sharing Your Information

We do not sell your data. However, we may share information with trusted third parties to operate our business effectively, such as:

  • Payment gateways (e.g., Razorpay)
  • Shipping & logistics partners
  • Marketing platforms (e.g., email tools)
  • Analytics tools (e.g., Google Analytics)

Each third-party service has its own privacy policy regarding how they use your data.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep you logged in
  • Remember your cart
  • Analyze website traffic
  • Provide a better shopping experience

You can control cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent to data processing
  • Opt-out of marketing communications

To exercise any of these rights, contact us at: hello@customgifting.in

7. Data Retention

We keep your information as long as necessary to fulfill your orders, comply with legal obligations, resolve disputes, and enforce our policies.